--- title: Multiple HubSpot users sharing the same LinkedIn account description: When multiple HubSpot users use the same LinkedIn account with Hublead, it is important to understand how Hublead handles syncing to avoid duplicate activities or records in HubSpot. --- [Skip to content](https://knowledge.hublead.io/multiple-hubspot-users-sharing-the-same-linkedin-account#main-content) [![hublead logo](https://knowledge.hublead.io/hs-fs/hubfs/hublead%20logo.png?width=100&height=21&name=hublead%20logo.png)](https://www.hublead.io/) - [Home](https://knowledge.hublead.io/) - Getting Started Show submenu for Getting Started - [How HubSpot and Hublead connect](https://knowledge.hublead.io/how-hubspot-and-hublead-connect-how-it-works) - [Import contacts & companies](https://knowledge.hublead.io/en/import-contacts-companies) - [Sync Conversations](https://knowledge.hublead.io/en/import-linkedin-conversations-to-hubspot) - [LinkedIn Invitations](https://knowledge.hublead.io/en/import-linkedin-invitations) - 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[Multiple HubSpot users sharing the same LinkedIn account](https://knowledge.hublead.io/multiple-hubspot-users-sharing-the-same-linkedin-account) - [Troubleshoot LinkedIn invitations not showing in HubSpot](https://knowledge.hublead.io/troubleshoot-linkedin-invitations-not-showing-in-hubspot) - [Trouble connecting Hublead with HubSpot](https://knowledge.hublead.io/trouble-connecting-hublead-with-hubspot) - [Trouble connecting with HubSpot](https://knowledge.hublead.io/en/trouble-connecting) - [How to report a bug from the Hublead Chrome extension](https://knowledge.hublead.io/how-to-report-a-bug-from-the-hublead-chrome-extension) - [Go to hublead.io](https://www.hublead.io/) [Go to hublead.io](https://www.hublead.io/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Hublead Help Center](https://knowledge.hublead.io/?hsLang=en) 2. [Troubleshooting & known issues](https://knowledge.hublead.io/troubleshooting-known-issues?hsLang=en) December 9, 2025 # Multiple HubSpot users sharing the same LinkedIn account ### How Hublead handles shared LinkedIn accounts Hublead only relies on the **HubSpot user who is connected**, not on which LinkedIn account is being used. Technically: - Each sync is tied to the **HubSpot user ID** connected to Hublead. - If two different HubSpot users log in to Hublead while using the **same LinkedIn account**, each of them can import the same LinkedIn conversation independently. - From Hublead’s perspective, these are **two separate sync actions** performed by two different HubSpot users, so HubSpot may end up with **duplicate activities or records** related to that same LinkedIn conversation. Important: Hublead does **not** detect or manage which LinkedIn account is behind the session. It only “sees” the **HubSpot user** performing the sync and logs the activity accordingly. ### What this means in practice If your team shares one LinkedIn inbox (for example, a shared sales or recruiting profile), and more than one HubSpot user uses Hublead with that LinkedIn account, you may see: - The **same LinkedIn conversation** imported more than once. - **Duplicate timeline activities** or similar contact/company records associated with that conversation. ![](https://knowledge.hublead.io/hs-fs/hubfs/image-png-Dec-09-2025-09-29-59-1415-AM.png?width=670&height=186&name=image-png-Dec-09-2025-09-29-59-1415-AM.png) This is expected behavior based on how Hublead associates activity with HubSpot users. ### Best practices to avoid duplicates To reduce or prevent duplicates when multiple people share one LinkedIn account, we recommend: 1. **Assign a primary HubSpot user for that LinkedIn inbox** - Whenever possible, designate **one HubSpot user** as responsible for syncing conversations from a specific LinkedIn account via Hublead. - Other teammates can still view the conversations directly on LinkedIn, but only the designated user should perform the Hublead sync. 2. **Coordinate who imports what** - If multiple HubSpot users must share the same LinkedIn account: - Agree internally on **who syncs which conversations** (e.g. by territory, deal owner, or time period). - Avoid situations where two users import the **same** conversation into HubSpot. 3. **Regularly review and clean duplicates in HubSpot** - Use your standard **deduplication process** in HubSpot (contacts, companies, deals, or activities). - Periodically: - Identify and merge duplicate records. - Clean up any duplicate timeline activities created by multiple syncs of the same conversation. - [Getting started](https://knowledge.hublead.io/getting-started?hsLang=en) - [The Core Workflows](https://knowledge.hublead.io/the-core-workflows?hsLang=en#main-content) - [Data Enrichment](https://knowledge.hublead.io/the-core-workflows?hsLang=en#data-enrichment) - [Chrome Extension](https://knowledge.hublead.io/the-core-workflows?hsLang=en#chrome-extension) - [HubSpot](https://knowledge.hublead.io/the-core-workflows?hsLang=en#hubspot) - [Dashboard & Settings](https://knowledge.hublead.io/dashboard-settings?hsLang=en#main-content) - [Reporting](https://knowledge.hublead.io/dashboard-settings?hsLang=en#reporting) - [Billing](https://knowledge.hublead.io/dashboard-settings?hsLang=en#billing) - [Seats / Team / workspace administration](https://knowledge.hublead.io/dashboard-settings?hsLang=en#seats-team-workspace-administration) - [Troubleshooting & known issues](https://knowledge.hublead.io/troubleshooting-known-issues?hsLang=en) - [General](https://knowledge.hublead.io/general?hsLang=en#main-content) - [Billing](https://knowledge.hublead.io/general?hsLang=en#billing) [![hublead logo-1](https://knowledge.hublead.io/hs-fs/hubfs/hublead%20logo-1.png?width=400&height=86&name=hublead%20logo-1.png "hublead logo-1")](https://www.hublead.io/) hublead.io Help Center Copyright © 2025, Hublead