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[Getting started](https://knowledge.hublead.io/getting-started?hsLang=en) January 15, 2026 # How HubSpot and Hublead connect ## Discover how HubSpot and Hublead work together ### **What you’ll learn** In this article, you’ll understand: - What a **Hub ID** is and how to find it - How Hublead maps **one Hublead organization** to **one HubSpot portal** - Why some users may (or may not) appear in the Hublead dashboard - What happens if you connect Hublead to the **wrong Hub ID** - What changes when your HubSpot portal (Hub ID) changes   ### **Core concept: 1 Hublead organization = 1 HubSpot portal (Hub ID)** Hublead works at the **organization level**, not at the individual user level. - Each **HubSpot account ID (Hub ID)** corresponds to **one** Hublead organization. - Hublead does not merge multiple HubSpot portals into one Hublead organization. ### What is a Hub ID? A **Hub ID** is the unique numeric identifier of your HubSpot portal—think of it as your HubSpot “account number.” ### How to find your Hub ID in HubSpot You can find your Hub ID in two common places: 1. **In the URL** Example: `https://app.hubspot.com/contacts/1234567/` → `1234567` is the Hub ID 2. **In your HubSpot account menu** - Click your profile picture (top-right) - Next to your account name, you’ll see something like: `My Company (1234567)` → that number is your Hub ID --- #### What happens when you connect Hublead to HubSpot When you first connect Hublead to HubSpot, Hublead detects the Hub ID and: - If it’s the first time Hublead sees that Hub ID → it creates a new **Hublead organization** - If that Hub ID already exists in Hublead → it adds you as a user in the **existing organization** This is why the Hub ID selection is a key step: it determines which Hublead organization you join. --- #### Example: same email, multiple HubSpot portals Suppose `alex@company.com` has access to two HubSpot portals: - Hub ID **111** - Hub ID **222** If Alex connects Hublead to Hub ID **111**, Alex becomes a user in the Hublead organization for **111**. If Alex later connects Hublead to Hub ID **222**, Alex becomes a user in a **separate Hublead organization**, with its own: - Users list - Seats / licenses - Subscription plan - Dashboard data --- #### Why a user appears (or does not appear) in the Hublead dashboard A user appears in the Hublead dashboard for a given HubSpot portal when they: 1. Install the Hublead Chrome extension (or use the Hublead app entry flow) 2. Log in 3. Connect HubSpot and select the **correct Hub ID** Hublead then: - Detects the Hub ID - Associates the user with the Hublead organization for that Hub ID - Lists them under **Hublead Users** ### First troubleshooting step (most common issue) If a user is not showing in your Hublead dashboard, verify: **Which HubSpot portal (Hub ID) did they connect to?** In most cases, they either: - connected the **wrong Hub ID**, or - did not complete the HubSpot connection step. You can share this guideline for troubleshooting: [Trouble connecting](https://knowledge.hublead.io/en/trouble-connecting?hsLang=en) --- #### What if our HubSpot portal changes? Because Hublead is tied to your HubSpot portal ID, a change of Hub ID effectively means a **new Hublead organization**. If you migrate to a new HubSpot portal: - Users, seats, and dashboards will be associated with the **new Hub ID** - You will typically need to: - contact support for migration guidance - connect Hublead to the new portal - have users connect again to the correct Hub ID - reconfigure seats and user access for the new organization --- #### What if I want to change the email associated with my Hublead user? Because Hublead mirrors HubSpot users, changing the email is handled by creating a new HubSpot user identity. Recommended process: 1. Create a new user in HubSpot with the new email 2. Log out and log back in to both: - Hublead dashboard - Hublead Chrome extension using the new email 3. In Hublead, remove the old user from the team list (HubSpot teams / user list) This is the reliable method to align the Hublead user identity with the new email. --- #### FAQ **Q: Why do I see some colleagues in HubSpot but not in Hublead?** Usually, because they haven’t connected Hublead to HubSpot yet, or they connected to a different Hub ID. **Q: Can Hublead merge data across multiple HubSpot portals?** No. Each HubSpot portal (Hub ID) maps to its own Hublead organization. Data and users are isolated per Hub ID. **Q: What is the Hub ID again?** It is the unique numeric ID of your HubSpot portal. You can find it in the HubSpot URL or next to the account name in the top-right account menu.       - [Getting started](https://knowledge.hublead.io/getting-started?hsLang=en) - [The Core Workflows](https://knowledge.hublead.io/the-core-workflows?hsLang=en#main-content) - [Data Enrichment](https://knowledge.hublead.io/the-core-workflows?hsLang=en#data-enrichment) - [Chrome Extension](https://knowledge.hublead.io/the-core-workflows?hsLang=en#chrome-extension) - [HubSpot](https://knowledge.hublead.io/the-core-workflows?hsLang=en#hubspot) - [Dashboard & Settings](https://knowledge.hublead.io/dashboard-settings?hsLang=en#main-content) - [Reporting](https://knowledge.hublead.io/dashboard-settings?hsLang=en#reporting) - [Billing](https://knowledge.hublead.io/dashboard-settings?hsLang=en#billing) - [Seats / Team / workspace administration](https://knowledge.hublead.io/dashboard-settings?hsLang=en#seats-team-workspace-administration) - [Troubleshooting & known issues](https://knowledge.hublead.io/troubleshooting-known-issues?hsLang=en) - [General](https://knowledge.hublead.io/general?hsLang=en#main-content) - [Billing](https://knowledge.hublead.io/general?hsLang=en#billing) [![hublead logo-1](https://knowledge.hublead.io/hs-fs/hubfs/hublead%20logo-1.png?width=400&height=86&name=hublead%20logo-1.png "hublead logo-1")](https://www.hublead.io/) hublead.io Help Center Copyright © 2025, Hublead