How Hublead credits work? (Email & phone enrichment)
Understand how Hublead credits for phone and email enrichment work.
💳 What are credits?
Credits give users access to core features: exports, enrichments and premium tools.
There are 2 types of credits:
- Email credits → Accessible to Professional, Business & Scale
- Phone number credits → Accessible only with Scale
📊 Credit Costs by action
| Action | Email credits | Phone credits |
|---|---|---|
| Contact exported 1 by 1 | 1 per contact | 1 per contact |
| Contact export (bulk from Sales Nav) | 1 per contact | 1 per contact (optional) |
| Bulk enrichment from HubSpot List | 1 per contact | 1 per contact |
📈 Credits allocation by plan
| Plan | Monthly | Yearly |
|---|---|---|
| Free Plan | 0 | 0 |
| Pro Plan | 50 |
600 |
| Business Plan | 500 | 6000 |
| Scale Plan | 1000 | 12000 |
🔄 How credits work
-
Credits are consumed per action, even if no data is found
-
Credits reset monthly or yearly on your billing cycle date
-
Unused credits do not roll over to the next period
Action Credits consumed You export 5 contacts from Sales Nav search 5 email credits (+ 5 phone credits if phone lookup enabled) You run an enrichment on 20 emails, but only 8 have valid data to enrich 20 email credits You export 10 contacts 1 by 1, only 5 emails found 10 email credits
Shared pool across the entire workspace, not per user
Example:
A workspace with 3 Pro licenses has:
Base allocation: 50 credits/license × 3 = 150 credits total pool
Usage scenario:
-
User 1 exports 50 contacts: -50 email credits
-
User 2 enriches 30 emails: -30 email credits
-
Remaining pool: 70 email credits available for all users
No per-user limits, the entire team shares the pool
🚀 How Sales Nav export works now
- Each contact exported from Sales Nav costs 1 email credit
- If the user chooses to include phone numbers, it also costs 1 phone credit per contact
- Credits are charged upfront when the export starts
- If a contact already exists in HubSpot, credits are automatically refunded